Teleservices Solutions

Telesales, customer service and contact centers are increasing relying on customer intelligence to proactively reach customers and prospects, improve satisfaction, and encourage profitability via the telephone. LSSiDATA working with peer division VoltDelta OnDemand  provides this solution by uniquely combining data and communication from a single source.

LSSiDATA provides the most current and accurate contact data for uses such as identifying and then contacting for New Movers for sales promotions, appending contact detail to existing files for more intelligent inbound call routing, or reaching out with automated outbound calling, then transferring that interaction to a call center, home agent, or automated speech recognition solution.

Key Teleservices available from LSSiDATA as an exceptionally efficient and effective consolidated source for contact detail AND telephony reach and response include:

• Uniquely accurate voice recognition using patent-pending CrystalWAVE technology
• Intelligent inbound routing to agents or automation
• Automated proactive outbound calls and alerts
• Name and address capture and verification
• "Voice of the Customer" call + agent screen recording

Contact us to find out how LSSiDATA and VoltDelta OnDemand can help your business.