Contact Center
Customer satisfaction in the contact center can be optimized by injecting intelligence into the interaction. Call direction, prompt presentation and dialog flow can be dynamically modified based on data elements that appear to deliver personalized results. LSSiDATA provides the foundation for "customer aware" care by delivering up to date contact information to immediately identify callers by their calling number as well as providing associated detail. Top line benefits include:
LSSiDATA can assist contact centers in achieving next level in customer care satisfaction with additional contact intelligence such as:
Proactive outreach can also be enhanced via LSSiDATA's range of contacts with updated phone numbers. Benefits include "cleansing" an in-house list or providing new outbound contacts based upon a variety of filterssuch as new movers, landline telephone numbers only, specific zip codes and/or whole states for a dialing campaign.
Organizations also rely on LSSiDATA to put contact intelligence to work with virtual contact center and voice recognition services available via peer business unit VoltDelta OnDemand. Packaged solutions such as DeltaCast for automated outbound campaigns and DeltaCheck survey enable on demand customer contact from a single LSSiDATA source for contact intelligence, reach and response.
Contact Centers rely on LSSiDATA for contact intelligence to more effectively engage customers and drive more quickly to a successful resolution. In addition, LSSiDATA with VoltDelta OnDemand can assist with implementing inbound or outbound customer care solutions without capital expense.